Working With You

Gardner Croft is committed to continuing to improve the service that we provide for our clients. Our aim is to provide legal services which combine a high level of expertise with an approach which is friendly and efficient and which takes account of our clients’ changing requirements.

We never forget that our clients are real people who require personal attention. Whether you are a private individual, or represent a commercial enterprise or a non-profit organisation, Gardner Croft will strive to build a successful relationship, ensuring at all times that your needs receive our foremost consideration.

These philosophies are our bedrock; they govern not only how we conduct each case but also our transparent and ‘no surprises’ approach to the management of time and costs.

Our commitment to you

Our terms of business contains important provisions about our relationship with our clients. At the beginning of our relationship with our clients, we will provide our current terms of business which cannot be varied without their consent.

The key to our business is providing a quality personal service to our clients so all feedback from this is important to us. At the end of each piece of work we undertake for clients we will send out a satisfaction questionnaire and we ask our clients to complete this and return it to us. We welcome critical feedback so we can review the service we provide, improving it where we can. If our clients have a complaint, they should please tell us. Please click here for further details.

Meet The Team

Tim Townsend

Position: Partner
Work Area: Property Serv...
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Richard Giles

Position: Partner
Work Area: Litigation
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Emma Baker TEP

Position: Partner and Head of the Private Client Department
Work Area: Wills, Trusts...
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Joanna Illingworth

Position: Partner and Head of Family
Work Area: Family
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